No Refund Policy
All ticket sales are final. No refunds will be issued under any circumstances.
If any of our events are cancelled or postponed, all valid tickets will be transferred to a rescheduled future date.
Ticket Security & Resale
Tickets must be kept safe and secure at all times prior to entry.
Each ticket can only be scanned once upon initial entry. Only the first valid scan will gain entry to the site; any duplicate tickets or re-scans will be rejected.
Resale of tickets through unauthorized third-party platforms or for commercial gain above face value is strictly prohibited. Unauthorized tickets will be voided without refund.
The re sale of carerer tickets is strictly prohibited - anyone reselling carerer tickets will be black listed for all future events.
Organiser Authority & Right of Removal
The Event Organisers, site management, and security personnel reserve the absolute right to refuse entry to, or eject/remove from the site, any person at any time for any reason without prior notice or refund.
Reason for removal includes, but is not limited to: breach of these terms, anti-social behavior, suspected intoxication, illegal substance possession, causing distress to others, or failing to comply with instructions from event staff.
Wristbands
Event wristbands must be worn at all times to access and remain on the festival site. No entry will be permitted without a valid, un-tampered wristband.
Wristbands are non-transferable, non-refundable, and must remain intact for the duration of the event.
By applying and wearing an event wristband, attendees accept full personal responsibility.
The Event Organisers accept no liability for any loss, damage, injury, or skin irritation caused by wearing an event wristband.
Attendees apply wristbands at their own free will whether that is applied by an event staff member or personally.
Safeguarding & Public Protection Policy
Prohibited Persons: To maintain a safe environment for all attendees, families, and children, anyone registered on the Sex Offenders Register or with a conviction for any sex offense is strictly prohibited from purchasing a ticket, entering the event site, or accessing camping grounds.
Organisers reserve the right to cross-check admissions and immediately eject any individual in breach of this policy without refund or right of re-entry.
Age Restrictions & Entry
Anyone under 18 years of age must be accompanied by a responsible adult aged 21 or over at all times.
Challenge 25 is in operation across all site gates, check-ins, and licensed bars — please bring valid photo ID (Passport or Photo Driving Licence).
These are family-oriented lifestyle festivals. Unaccompanied groups of underage individuals will be refused entry.
Pets & Animals
Due to livestock in neighboring fields and general site safety, dogs must be kept under control at all times and kept on a short lead wherever required or instructed by stewards.
Owners are strictly required to clean up after their pets immediately. Failure to do so may result in immediate ejection from the site.
Dogs must not be left unattended in vehicles or tents under any circumstances. If the Event Organisers or site security suspect that an animal inside a vehicle is in distress or extreme danger, we reserve the right to gain emergency access—including breaking a vehicle window—to safeguard the animal's welfare. The Event Organisers accept no liability or financial responsibility for any damage caused to the vehicle during such an emergency intervention.
Prohibited Items & Glass Policy
Glass Policy: Glass is strictly prohibited in all main arena and public festival areas. You are permitted to have glass items (such as jars or bottles) within your immediate camping pitch area only, but we strongly request that you keep this to an absolute minimum. Glass must not leave your immediate camping area under any circumstances. Any glass found during searches at entry gates or within the main arena/public zones will be confiscated immediately.
Additional prohibited items include: illegal substances, psychoactive substances, unauthorized fireworks, flares, lasers, weapons, and generators. Even if your generator is "Silent" it is still banned.
Alcohol & Substance Policy
Day Visitors: Are strictly prohibited from bringing their own alcohol onto the event site.
Campers: May bring a maximum of one drink (can) upon entry into the arena.
A strict zero-tolerance policy applies to illegal drugs, "legal highs," and psychoactive substances. Anyone found in possession will be ejected and reported to the police.
Camping Rules
Where events are broken down into two areas, eg Family camping / Main camping:
Family Camping Area: Strict quiet hours apply — no noise after 11:00 PM.
Main Camping Area: Strict quiet hours apply — no noise after 12:00 AM (Midnight).
If our event is not broken down into different areas, there is a no noise curfew after 12AM (Midnight) unless otherwise stated on the ticket event page info.
Fires & Cooking: Open fires, bonfires, and ground fires are strictly prohibited anywhere on-site. Off-ground barbecues and camping stoves are permitted in designated areas but must be raised off the grass and attended at all times. We reserve the right to ban all fires/BBQ's at any point in time with no notice given.
Vehicle Movement: No vehicle movement is permitted within the camping or festival grounds after 9:00 PM or before 7:00 AM, except for emergency service vehicles.
Visual Effects & Special Effects
Please be advised that strobe lighting, pyrotechnics, smoke machines, or other intense visual effects may be used during certain stage performances or evening displays.
Photography, Filming & Marketing
By attending our events, attendees grant the Event Organisers the full right and permission to photograph, film, and sound-record anyone on-site, and to use such imagery/footage for marketing, promotional material, social media, and future event advertising without payment or credit.
Image Removal Requests: If you have concerns regarding a published image or video, you must contact us directly via email providing clear screenshots of the exact image(s) or video frame(s) you wish to have removed.
While we will do our best to accommodate removal requests and take down identified digital media where reasonably possible, we cannot guarantee or promise complete removal or deletion across all platforms, printed materials, or archived media.
Litter, Recycling & Environment
Please dispose of all personal rubbish in the designated waste and recycling bins provided throughout the grounds.
Attendees are responsible for packing up their campsite and taking their own recycling and personal waste home with them. Leave No Trace.
Abandoned Property & Ownership: Any personal belongings, equipment, camping gear, or vehicles left on-site past the advertised event departure time automatically become the property of the festival. The Event Organisers reserve the full right to dispose of, destroy, or recycle any such property as they see fit, without liability or compensation to the owner.
Departure & Event Timings
Departure times vary by event. All attendees, campers, and vehicles must vacate the festival grounds by the specific time advertised for that particular event. Please check the individual event schedule or official website for precise departure times.
Failure to adhere to advertised departure timings may result in additional charges or vehicle removal.
Any personal belongings, vehicles, or equipment left behind past the designated departure time will be considered abandoned and disposed of by the Event Organisers.
Damage to Vehicles & Personal Property: The Event Organisers accept no responsibility or liability for any loss, theft, or damage caused to vehicles, belongings, or personal property brought onto the event site. Any damage caused to your vehicle or property—whether caused by yourself, terrain, weather, or third parties while on-site—is entirely your own responsibility. Vehicles and belongings are parked and brought onto the site entirely at the owner's risk.
Personal Injury Disclaimer: Attendance at our events is entirely at your own risk. The Event Organisers, landowners, and event staff accept no liability or responsibility for any personal injury, accident, or illness obtained or sustained by any attendee while on-site.
General Enforcement: These rules are established to maintain a safe, respectful, and family-friendly environment for all visitors. Anyone found violating these terms or failing to comply with staff directions will be removed from the site immediately without a refund.
Licence & Event Price Breakdown Policy
Our events are vanlife, camper, and lifestyle festivals—they are not primary music festivals. Live music performances represent only a secondary, ancillary element of the overall event experience, accounting for less than one-third of the total event activities and operational expenditure.
The vast majority of the event scope, site footprint, and operational costs are dedicated to non-music elements, including:
Vehicle exhibitions, displays, and camper showcases
On-site camping and pitch infrastructure
Trade stalls, artisan markets, and food/beverage areas
Family entertainment, workshops, outdoor activities, and lifestyle exhibits
Because our events are multi-activity vanlife and lifestyle gatherings rather than dedicated music concerts, ticket sales are comprised of two distinct valuations:
Non-Music Component (Primary Value): Covers camping access, vehicle display areas, site security, sanitation, family activities, trade areas, and general site infrastructure.
Music Component (Ancillary Value): Covers the small percentage attributable strictly to live stage performances and recorded music entertainment.
For the purposes for Music licensing assessment, PRS licence percentages (under Tariff LP, Festival Tariffs, or equivalent) apply strictly to the declared gross receipts of the music component, not the total gross box office revenue.
Sample Ticket Valuation Breakdown
Adult Weekend Ticket Example: Total Ticket Price: £70.00
Music Element Portion: £23.33 (Subject to PRS licensing royalty assessment — represents less than one-third of the ticket value)
Non-Music Element Portion: £46.67 (Covers non-music activities, camping, displays, trade areas, and general event infrastructure)
